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AI bots trained to detect customer emotions through vocal inflectionsSoftware company Amdocs has used Microsoft’s natural-language processing system to detect the sentiment of callers by analysing patterns in their voice, including volume and intonation. “In the next couple of years, customer experience is predicted to overtake product and price as a number one competitive differentiator […]

Ride-hailing apps are increasing congestion in cities, study suggestsIn 2015, Travis Kalanick, Uber’s ousted CEO and founder, told a group of executives in Boston about his vision for a world “where there’s no more traffic in Boston in five years.” The company has suggested that the growth of its ride-hailing app and similar services could […]

Estonian government to create first visa for ‘digital nomads’Since gaining independence a century ago, Estonia has rapidly developed its tech sector and now counts itself as one of the most digitally advanced countries in the world. Estonians can access a wide and growing range of public services online, as well as ‘borderless banking’, and in […]

Sponsored: Tech-Clarity Buyer’s Guide: Choosing the Right Cloud PLM System More companies are considering cloud PLM and many already leverage the cloud to get more value from PLM (and achieve that value faster). This guide is designed to help companies navigate the options and choose the best-suited PLM cloud option for their business. Download this […]

China’s web censors go into overdrive as President Xi Jinping consolidates power A week that begins with the repeal of regulation that prevents dictatorship in China is likely to be a busy one for the country’s censorship people, and so it has proven to be. China’s web scrubbers have been busy banning a collection of terms and […]

JD.com’s new accelerator focuses on blockchain startups JD.com, one of China’s largest e-commerce companies, is launching a new Beijing-based accelerator program for artificial intelligence and blockchain startups. Called AI Catapult, its first batch includes six companies: Bankorus, CanYa, Bluezelle, Nuggets, Republic Protocol and Devery. Read More JD.com, one of China’s largest e-commerce companies, is launching a new […]

Here’s the latest update on the very spicy beef between two massive chipmakers Broadcom and Qualcomm, the former of which is trying to acquire the latter, are continuing to duke it out on their respective investor relations pages by issuing public statements to investors over how much drama there is over the pricing of this deal. […]